FAQ SAP Business Network

dormakaba consistently pursues the goal of driving ahead its digitization. Within this scope, it also seeks to make its procurement processes simpler and more efficient. dormakaba has therefore decided to use a new and innovative solution for collaborating with its suppliers.

The SAP Business Network is a cloud-based eProcurement solution used for Sourcing and Procuring purposes. Digital technologies increases spend visibility by integrating all relevant Source-to-Order processes. It offers features such as eTendering, Contract Management, Supplier Management, Guided Buying for indirect material, Procure-2-Order and Supply Chain collaboration.

Together we will work more efficiently and effectively on all shared aspects of business commerce: proposals, contracts, orders, invoices, and payments.

Using the SAP Business Network can also generate added value for suppliers. The benefits are the following:

• Access to the biggest business commerce network worldwide
• Increased efficiency & transparency
• Higher customer satisfaction
• Time saving & cost reduction
• Less process- & administration costs
• Company presentation & revenue increase

dormakaba requires all suppliers to register on the SAP Business Network for end-to-end collaboration, digital order processing, and participation in tenders. This transition is necessary for improved interaction and efficiency between dormakaba and its suppliers. 

Failure to complete the onboarding process within the given time frame may result in non-compliance and could affect the existing trade relationship.

Suppliers have a choice of two options for using the Ariba Network:

• Standard account (free of charge)
• Enterprise account (charges apply)

A Standard or Enterprise account can be used for receipt and information exchange with Swiss Post. When registering, you as a supplier will automatically receive a free Standard account. If you would like to upgrade to a paid Enterprise account, you can do so in the Ariba Network. The choice of whether to use a Standard or an Enterprise account for receipt exchange is at the supplier’s sole discretion. Neither SAP Ariba nor Swiss Post Ltd are able to carry out an upgrade for suppliers.

1.4.1 Standard account (free of charge) – functionalities

Using the Standard account is free of charge for suppliers, regardless of transaction volumes and the number of documents exchanged via the Ariba Network.

Suppliers always access the orders and create invoices via a link, which they receive by e-mail.

1.4.2 Enterprise account (charges apply) – functionalities

The Enterprise account offers advanced features. The Enterprise account comes in “Bronze”, “Silver”, “Gold” or “Platinum” versions. Depending on the transaction volume and the number of documents sent, different charges may apply.

For more detailed information about the various subscription levels and thresholds, please click here. 

Data protection is guaranteed, by the encryption of uploaded documents or sensitive information before they are saved on the database and transmitted. The SAP Business Network servers are located in the Netherlands, and the back-up servers in Germany.

The SAP Business Network can be used with any browser, the recommended browsers are Microsoft Edge and Google Chrome. The browsers used must be up to date. Otherwise problems may occur.

To check if your company already has a SAP Business Network account, please check internally with your e-commerce responsible and your IT department.
If nobody is aware of an existing Account, check the website Ariba Discovery and search for your company name.

If you identified an existing account, please login with your user credentials and password.

Please provide our Supplier Enablement Team with your ANID and the E-Mail from the owner of the SAP Business Network Account. So we can provide you the Supplier Registration Questionnaire.

dormakaba sends suppliers an e-mail requesting a Trading Relationship (TRR). This e-mail contains all the information required to open a SAP Business Network account.

If you or someone else in your organization received the SAP Business Network System generated Invitation to Register and it should have been sent to another person in your organization, do not simply forward it on. Contact us to have the email with the link resent to the relevant contact.

When you receive the mail with the TRR, follow the steps below:

1.     Accept the Trading Relationship Request (TRR) from dormakaba

2.     Click the link in the email that says Get started

3.     The invitation link then prompts you to either Use existing account or Create new account. If you register a new account, be sure to click the activation link in the email sent to you to verify your email address

4.     Once logged in, in the upper-right corner of the application, click "User initials" > "Settings" and select "Customer Relationships"

5.     If necessary, select any Pending trading relationships and click Approve

6.     Configure your Account

For more information how to configure your Enterprise Account, please follow the interactive ADAPT Page by clicking here.

The invitation to register starts with an e-mail sent by dormakaba. There you have to fill out an questionnaire regarding your adress and contact details.

Once you have completed and submitted the Questionnaire, wait for the confirmation whether it has been approved. Upon approval, you will become eligible to be invited to a Sourcing event. Depending on the project scope, you might still need to complete the Qualification process.

Depending on the scope of the project, you may still need to go through the qualification process. The qualification process includes product line-specific requirements such as certificates, material compliance, etc. In this case, following the approved registration, you will receive another email from dormakaba inviting you to the qualification process.

After you have completed and submitted the Questionnaire, wait for the confirmation whether it has been approved. Upon approval, you will be considered Qualified to trade and conduct business with us.

Under your initials "Settings → User" you can create new users for your Company account.
Under the tab "User" you have the options to maintain the users and system groups.

Make sure you create at least one additional user, highly recommended are account owner deputy and an IT administrator for the account.

The new users must be assigned to a system group. Recommended are at least three groups: Account Owner, Sales Team and IT Administrator.

To update your email settings, log in to your account and click on your initials on the top right corner. Select “My Account” and edit the fields as needed. After that just click on “Save”.

When updating your email address, you must click the link in the confirmation email sent to the new email address.

To update your notification preferences, log in to your account and click on your initials on the top right corner. Select “Settings” à “Notifications” and edit the parts as needed. After that just click on “Save”.

The issue could be related to your mail agent setting – make sure ariba.com is whitelisted.

Before requesting to resend the invitation, check the following: ​

• Search your mailbox for an email with the following email subject: Invitation to Register​ or dormakaba would like to connect with you on SAP Business Network
• Search for the invitation across all your folders, such as your Inbox, Junk or Spam Folders
• Confirm if one of your colleagues received the invitation instead of you.

If you have an existing account feel free to use it. An account can be used to:

• re-Register and re-Qualify,
• respond to future sourcing events and/or
• potentially manage contracts.

However, some of our suppliers may want to create an additional SAP Business Network account, to manage these three processes and modules separately.

Please click on the login page on the link (supplier.ariba.com) “Forgot your username or password”. The  SAP Business Network will send you an email, where you can reset your password. You might have to answer your secret question that you entered during the registration process.

Once you are logged into your SAP Business Network account, your account's ANID number will appear if you click your [user initials] in the upper-right corner of the application. It will be displayed below your [company name] in the drop-down box.

You cannot change the language of the web page on SAP Business Network. If you prefer another language, you must change the language in the browser itself. This is because SAP Business Network adapts to the language of the browser.

For questions regarding the cooperation with dormakaba, please contact: ariba.enablement@dormakaba.com

1. Click the "question mark" icon (Help) in the upper-right corner of the application
2. Click Support at the top of the help menu
3. Click the Contact us tab
4. Enter a brief description of your question or issue in the Start here to find your answer field
5. Click the search icon

After searching, click on a topic based on our recommendations or a button about your question / issue under the Choose from the options below to continue section to learn more and get help. If you still need assistance after reviewing the steps provided:

1. In the options provided for What do you need help with? Click Something else at the bottom
2. A bar on the bottom of the screen will appear Can't find what you're looking for? Click Contact us on the right
3. Fill out the form with as much detail as possible
4. Click One last step in the bottom-right
5. Select your contact method and click Submit

If you don't see a Can't find what you're looking for? Contact us button, the question / issue you are searching for may require you to click through other options to ensure we can support your request.

Additional Information

The above steps are for the situation when you can login. In case you are not able to login, please follow the steps below.

1. Access https://supplier.ariba.com
2. Repeat the step 1 to 3 mentioned at the beginning of Answer section
3. You will see Register on Ariba Network, Reset my password, Forgot username, Unsubscribe tabs
4. Select one and click on a button about your question/ issue under Choose from the options below to continue section to learn more and get help